Picked a fare up this week from where he worked and set off to take him to his destination. About half a mile down the road he reaslised he had left his beer at work in the fridge ready for a party and asked if I could go back.
Not a problem, I turned round, went back and waited a good 5 minutes for him to come back out. The journey continued and when I asked for the fare of £3.60p he gave me £5 and told me to keep the change.
He then said to me that I couldhave the change for "Not getting angry with him for having to turn back and wait". I can't understand this bit. Why should any driver get angry with a customer who wanted to turn back because he had forgot something
We are there to provide a public service which means being polite and courteous and there really isnbt any need to get angry with a customer when they have forgot something. Its one of those things.
It just makes me think that this guy has had bad dealings with a driver in the past.
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Home » Posts filed under waiting
Showing posts with label waiting. Show all posts
Showing posts with label waiting. Show all posts
Monday, January 25
Sunday, January 3
Selfishness
The Christmas and New Year weeks were very busy with a lot of work for everyone but the problems occur when customers decide to book a taxi to go home.
The two main issues were that customers would book you and you would turn up to pick them up. They would then acknowledge you and then spend a good 10 minutes saying their goodbyes to their friends whilst everyone shakes hands and kisses.
OK so its New Year and you have to allow for this sort of thing but surely it would make sense to be ready when you book the taxi. The problem here caused you to set off with the fare 10 minutes late making you late on your next pick up and this had a knock on effect making jobs run late and the customer has the nerve to blame either the driver or the office staff when its their own fault.
The other issue is, that customers seem to ring a number of taxi firms and order a taxi to take them home from each firm. The customer will then jump in the first car that arrives and not even have the decency to ring the other firms and cancel the cab. From our side of it we end up sat outside a house with about 4 or 5 other cabs from different firms and none of us gets a pick up
However, not all customers are the same and the vast majority were ok and even gave tips as well. Its just a minority of ignorant customers that will do this.
Anyway, its 2010 and hopefully back to the norm.
The two main issues were that customers would book you and you would turn up to pick them up. They would then acknowledge you and then spend a good 10 minutes saying their goodbyes to their friends whilst everyone shakes hands and kisses.
OK so its New Year and you have to allow for this sort of thing but surely it would make sense to be ready when you book the taxi. The problem here caused you to set off with the fare 10 minutes late making you late on your next pick up and this had a knock on effect making jobs run late and the customer has the nerve to blame either the driver or the office staff when its their own fault.
The other issue is, that customers seem to ring a number of taxi firms and order a taxi to take them home from each firm. The customer will then jump in the first car that arrives and not even have the decency to ring the other firms and cancel the cab. From our side of it we end up sat outside a house with about 4 or 5 other cabs from different firms and none of us gets a pick up
However, not all customers are the same and the vast majority were ok and even gave tips as well. Its just a minority of ignorant customers that will do this.
Anyway, its 2010 and hopefully back to the norm.
